Insights from your recorded calls

Checktel makes it easy to record telephone calls and with our new partner, Vess360,you can go one step further. With Vess360‘s smart technology you also analyze telephone conversations based on sentiment. This provides you with important insights, without disturbing them with questionnaires or surveys.

Advanced voice intonation analysis allows you to:

• Increase customer satisfaction: Recognize early signs of dissatisfaction and improve   the experience
• Detect Verbal Aggression: Easily monitor the increase or decrease in verbal aggression or   unwanted communications and increase a safe environment for your employees
• Identify dissatisfaction: Better understand customer needs and tailor your service delivery   on this matter

The unique aspect about Checktel is that the voice of the near and far party are stored in a file with 2 audio channels (stereo 2.0). This allows Vess360 to analyze each side of the conversation separately and thus provide more valuable insights.

From insights to action
If you want to take (sales) conversations to a higher level, Vess360 also supports this with a unique solution training approach based on recognizing and dealing with customer emotions. This does not only increase customer satisfaction but also your employee satisfaction.Together, Checktel and Vess360 ensure that you get more out of your conversations, without extra effort for your customers or employees.

Discover the power of sentiment analysis for your organization.
Contact Vess360 for a no-obligation discussion about the possibilities or try Vess360 now directly via an upload of your conversations