Telephone Call Recording with
Checktel Call Recorder for Business
Make Sure and Record your Business Phone Calls on Premises
Telephone call recording
Telephone call recording is becoming increasingly important for many companies and organizations. With the arrival of Checktel Call Recorder VoIP, telephone call recording is available to any company or institution.
Listening back to a telephone conversation that has been conducted can be very important. The Support department to record agreements made, the Marketing department to optimize the conversations conducted and HR to guarantee the quality of the conversations.
The recorded conversations are stored on your own server and not somewhere in the cloud, so that optimal security can be guaranteed. Both incoming and outgoing calls can be recorded. Each call is stored in its own file, including important details such as date, time, telephone numbers and the like.
Every conversation conducted can be easily retrieved and the conversations can be played back immediately or at any time.
Like all other computer files, telephone conversations can be classified and archived in any way possible, while retaining the call details.
Checktel offers sophisticated software to easily find and listen to your recorded conversations
Checktel media player
Checktel offers sophisticated search and play back software to easily find and listen to your conversations. The sound quality is the same as the conversation being made, with 2 channels (stereo) for the caller and the called party, so that exactly what is being said can be heard even when talking simultaneosly.
With the Checktel recording software you can set which conversations are to be recorded. That can be all calls, both incoming and outgoing, but also, for example, only incoming or outgoing calls.
Depending on the telephone situation, it can be set which devices should or should not be recorded and even which telephone numbers.
After a user-defined period of time, for example a month, three days or a few years, the system automatically deletes the calls that do not need to be saved.
The software can be installed on multiple PC’s and is license free.
Checktel Call Recorder is available in more versions
In order to be able to offer a solution for different telephone situations, the Checktel Call Recorder is available in several versions, depending on the number of concurrent telephone calls:
It is possible to combine into a system with a capacity of up to 100 concurrent calls.
Checktel is provided as a product and not as a subscription-based service. It is a traditional one time investment.
Practical examples recording telephone calls
Security
Many companies and organizations rely for their security on camera surveillance: movements of employees and visitors can be traced that way. The recorded footage can thus be inspected in case of a malicious event.
By recording telephone conversations, a similar procedure can be followed in case of a malicious or threatening telephone call.
Car maintenance
The costs of a car repair are often discussed with the customer by telephone and the customer gives approval by telephone. Then when the car is picked up, it turns out that the customer has a completely different amount in mind and there is a risk of disagreement about the amount to be paid. By jointly listening to the recorded telephone conversation, it quickly becomes clear what costs the garage has passed on.
General practitioner (medical post)
During a telephone consultation with a general practitioner or a medical post, there is a discussion about treatment, use of medication or a referral to a specialist. Subsequently, it turns out that the patient has interpreted the advice or treatment differently and this can lead to serious reproach to the GP. By going through the recorded telephone conversation together, the consultation can be assessed.
Safe storage of recorded telephone calls
Almost on a daily basis there is a report of a data breach or hack where company information falls into the wrong hands. Imagine what it would mean if your recorded phone calls ended up in public like that.
The recorded calls of Checktel Call Recorder VoIP are stored on your own Windows computer and not somewhere in the world in the Cloud. If you have a telephone exchange in the Cloud, also called Cloud or Hosted telephony, you can of course use Checktel.